AMIDOSE RETURNS POLICY
Effective date:
1. REQUESTING REVIEW
Contact office@amidose.com promptly after discovering a problem or when you wish to request a return, refund, credit or replacement. Include the order reference and a brief business-only description. Focused packaging/damage photos may be requested when useful; do not include patient information. No blanket customer reporting cutoff is set; applicable deadlines must still be respected.
Requests are reviewed individually. Obtain written authorization and return instructions before sending products back. The public business address is not automatically the return destination.
2. RETURN INSTRUCTIONS
Written authorization specifies the return address, packaging requirements and shipment deadline for that case. Where review or inspection is needed, AMIDOSE explains next steps and any conditions in writing. Authorization alone does not promise an automatic financial outcome.
3. COSTS AND FEES
AMIDOSE covers approved corrective shipping for its errors. Clinic-caused costs are discussed and agreed before proceeding. Carrier loss/damage is handled under Shipping without automatically charging the clinic.
The Shipping Policy governs ownership/transit risk. Actual receipt does not waive shortage, defect or other applicable claims. Return review is not an exclusive remedy or warranty waiver; carrier/insurance recovery is not a condition of reviewing applicable rights.
There is no standard restocking fee at launch. Any proposed case-specific fee must be disclosed and agreed before the authorized return, not automatically deducted afterward.
4. RESOLUTION AND TIMING
AMIDOSE's written decision specifies any approved refund, credit or replacement and expected timing. No outcome for every request or universal refund deadline is guaranteed. An internal refund record or portal status does not itself mean money was transferred; approved refunds are handled manually.
These procedures do not restrict rights that cannot lawfully be excluded. A refund or return decision does not automatically delete records or restore stock.
5. CONTACT
NASA 1 Inc., d/b/a AMIDOSE 11379 NW 122nd St, Medley, FL 33178, United States office@amidose.com